Terms & Conditions

Ester & Erik
Bergsøesvej 23
8600 Silkeborg – Denmark
TLF: +4553636296
CVR: 13665192

Payment

Ester & Erik accepts online payments with the following credit cards Dankort, Visa, Mastercard, ApplePay.
Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated on your order.

When paying with Visa Electron and Mastercard Debit, which is a debit card, the payment will be reserved in your account in accordance with the terms of your card until we withdraw or decline the payment.

All prices on the website are exclusive of VAT.
The website uses the following currencies for pricing:
Euro (EUR)

All prices on the website include VAT.
The website uses the following currencies for pricing:
Euro (EUR)

Ester & Erik uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.

Ester & Erik’s own website also uses encryption with SSL protocol.

Delivery and Shipment

The delivery time for your order is 5-7 week days.

Ester & Erik uses UPS for shipment of your ordered items.

Freight cost is calculated from the weight of the items.

You can choose to have your shipment sent with delivery to your home address or the nearest package shop.

You will receive a Track and Trace-numer upon shipment, which allows you to track the shipment at all times.

If you regret your purchase (Withdrawal)

No right of refund is granted on goods purchased in our webshop, as the product is of such a nature that, under Danish law, the right of return cannot or should not be granted.

Learn more at forbrugerombudsmandens website.

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others. They are only registered in our customer directory. You can delete your information at any time.

In order for you to enter into an agreement with Ester & Erik, we need the following information:

. Name
. Address
. Phone number
. Email address

We make the registration of your personal information for the purpose of delivering the goods to you.

The personal information is registered with Ester & Erik, and stored for up to five years, after which the information is deleted.

When collecting personal information via our website, we ensure that it always happens by submitting your explicit consent, so that you are informed exactly what information is being collected and why.

The director and employees for Ester & Erik have access to the information recorded about you.

The data manager in Ester & Erik is: Mie Malund.

We do not store and transmit customer information encrypted.

As registered with Ester & Erik, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact mm@ester-erik.dk .

Cookies

On www.ester-erik.dk, cookies are used for the purpose of optimizing the website, and its functionality, making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.

Log Statistics

We use log statistics at www.ester-erik.dk,
which means, we have a statistics system, that gathers information, that can supply us with a statistical indication of, how many visitors the site has, where they are from, and on which landing page they leave the site and more.

The Log statistic is only used with the purpose to improve Ester & Erik’s website.

Consumer Protection

Learn more about your consumer protection when paying online with PensoPay’s payment service solution:
https://pensopay.com/mere/forbrugerbeskyttelse/

In the event of a complaint, our e-mail address must be stated: mm@ester-erik.dk and the website on which you purchased the item.
A complaint about a product or service can be filed with the Center for Complaints, the House of Commons, Toldboden 2, 8800 Viborg.
You can appeal to the Center for Complaints through the Complaints Portal for the House of Commons (Link) .
For EU citizens outside the EU, complaints must be sent via the EU Commission’s online complaint platform.
ec.europa.eu